This Refund Policy explains the payment, cancellation and refund terms that apply to services purchased from Craftline Digital. By approving a proposal, paying an invoice or authorizing work to begin, you agree to the terms outlined below.
1. Service-Based Payments
Craftline Digital provides custom digital services, including website development, UI/UX design, mobile app development, SEO, social media marketing, digital marketing, branding and e-commerce solutions.
Because our work is customized for each client, payments are generally non-refundable once work has started.
2. Deposits and Advance Payments
A deposit or advance payment may be required before a project begins. This payment reserves project time, covers initial planning and allows our team to begin research, strategy, design or development work.
Deposits are non-refundable once the project has started.
3. Refund Eligibility
A refund may be considered only when:
- Craftline Digital has not started the project
- No research, planning, design, development or campaign work has been completed
- No third-party tools, licenses, advertising costs or other project expenses have been purchased
- The refund request is submitted in writing before work begins
Refund approval is not automatic and will be reviewed according to the project status and completed work.
4. Non-Refundable Services and Costs
The following payments are non-refundable:
- Deposits after work has started
- Completed project milestones
- Approved design concepts
- Website development already completed
- SEO work already performed
- Social media content already created or scheduled
- Marketing campaigns already launched
- Advertising spend
- Domain registration fees
- Hosting fees
- Software licenses
- Premium themes or plugins
- Stock images, fonts or third-party assets
- Consultation and strategy fees
- Rush or priority service charges
Third-party fees are subject to the policies of the relevant provider and cannot be refunded by Craftline Digital.
5. Project Cancellations
Clients may request project cancellation at any time by providing written notice.
If a project is cancelled after work has started, Craftline Digital will calculate the value of completed work, reserved time and third-party costs. Any unpaid balance for completed work will remain due.
If the amount paid exceeds the value of completed work and non-refundable expenses, Craftline Digital may issue a partial refund at its discretion.
6. Monthly and Recurring Services
SEO, social media management, digital marketing, website maintenance and similar services may be billed monthly or on a recurring basis.
Payments for an active billing period are non-refundable once work for that period has started.
Clients must submit cancellation requests before the next billing date to avoid future charges. Cancellation does not automatically refund the current billing period.
7. Revisions and Client Approval
Our services may include a defined number of revisions as stated in the proposal or service agreement.
Refunds will not be issued because of:
- A change in personal preference
- A change in business direction
- Delayed client feedback
- Failure to provide content or approvals
- Requests outside the agreed project scope
- Rejection of work that follows the approved brief
- Delays caused by third-party providers
We encourage clients to review each project stage carefully before providing approval.
8. Project Delays
Estimated delivery dates depend on timely client communication, feedback, content submission and approvals.
Refunds are not available for delays caused by:
- Late client responses
- Missing content or access credentials
- Repeated scope changes
- Delayed approvals
- Technical issues involving third-party platforms
- Events outside our reasonable control
9. Chargebacks and Payment Disputes
Clients should contact Craftline Digital before filing a chargeback or payment dispute.
Unauthorized chargebacks may result in suspension of services, removal of project access and collection of any unpaid balance. We reserve the right to provide project records, approvals, communication and delivery evidence to payment providers.
10. Refund Processing
Approved refunds will be processed through the original payment method where possible.
Processing times may vary depending on the bank, card provider or payment processor. Any payment processing fees or third-party charges may be deducted from the refund amount where permitted.
11. Custom Agreements
If a signed proposal, contract or service agreement contains refund terms that differ from this policy, the terms of that agreement will take priority.
12. Contact Us
For cancellation or refund requests, contact:
Craftline Digital
Email: billing@craftlinedigital.com
Phone: +1 000 000 0000
Address: Your Business Address, United States
Please include your name, invoice number, project name and reason for the request.