These Terms and Conditions govern your use of the Craftline Digital website and services. By accessing our website, requesting a quote, approving a proposal, making a payment or using our services, you agree to these terms.
1. About Craftline Digital
Craftline Digital provides digital services including website development, UI/UX design, mobile app development, SEO, social media marketing, digital marketing, branding and e-commerce solutions.
The exact scope, timeline, pricing and deliverables for each project will be outlined in a proposal, invoice, service agreement or written confirmation.
2. Acceptance of Terms
By using our website or purchasing our services, you confirm that you have read, understood and agreed to these Terms and Conditions.
If you are acting on behalf of a company or organization, you confirm that you have the authority to accept these terms on its behalf.
3. Service Proposals and Scope
All services are provided according to the agreed project scope.
The project scope may include:
- Deliverables
- Features
- Number of pages
- Platforms
- Timelines
- Revision limits
- Payment schedule
- Ongoing support
- Third-party requirements
Any work outside the agreed scope may require additional fees and a revised timeline.
4. Client Responsibilities
The client agrees to provide accurate information, timely feedback, required content, login credentials, approvals and other materials needed to complete the project.
The client is responsible for:
- Ensuring they have the legal right to use submitted content
- Reviewing project stages carefully
- Providing approvals within reasonable timeframes
- Maintaining backup copies of supplied materials
- Following third-party platform rules
- Paying invoices according to the agreed schedule
Delays caused by missing content, late feedback or incomplete access may affect delivery dates.
5. Payments
Payment terms will be listed in the proposal, invoice or service agreement.
A deposit or advance payment may be required before work begins. Craftline Digital may pause or delay work if payments are overdue.
All prices are shown in the currency stated on the invoice. The client is responsible for any applicable taxes, payment processing fees or bank charges unless stated otherwise.
6. Deposits and Refunds
Deposits are generally non-refundable once work has started.
Refunds, cancellations and recurring service payments are governed by our Refund Policy. Where a signed agreement contains different refund terms, the signed agreement will take priority.
7. Revisions
The number of included revisions will be stated in the proposal or service package.
Revisions must remain within the original project scope. New concepts, additional pages, extra features or major changes may be charged separately.
Requests submitted after final approval may be treated as new work.
8. Project Timelines
Project timelines are estimates unless a fixed deadline is agreed in writing.
Delivery dates may change due to:
- Delayed client feedback
- Missing content or credentials
- Scope changes
- Third-party platform issues
- Technical complications
- Events outside our reasonable control
Craftline Digital will make reasonable efforts to communicate delays and revised timelines.
9. Client Approvals
The client is responsible for reviewing and approving designs, content, functionality and deliverables.
Approval may be provided by email, project management platform, signed document or other written communication.
Once approval is given, additional changes may result in extra charges.
10. Intellectual Property
Unless otherwise agreed in writing, the client will receive rights to final approved deliverables after full payment has been received.
Craftline Digital retains ownership of:
- Unused concepts
- Drafts
- Working files
- Internal systems
- Development tools
- Reusable code
- Templates
- Methods
- Processes
- Pre-existing intellectual property
Third-party assets remain subject to the license terms of their original providers.
11. Portfolio Rights
Unless the client requests confidentiality in writing, Craftline Digital may display completed work in its portfolio, website, social media, presentations and promotional materials.
Confidential or sensitive information will not be intentionally disclosed.
12. Third-Party Services
Some projects may rely on third-party platforms, plugins, hosting providers, payment gateways, APIs, software, themes, applications or advertising networks.
Craftline Digital is not responsible for:
- Third-party outages
- Policy changes
- Account suspensions
- Platform limitations
- Price increases
- Security incidents outside our control
- Changes to external services
The client is responsible for maintaining active licenses, subscriptions and accounts where required.
13. Website and Application Performance
We aim to deliver functional, responsive and professionally developed digital products.
However, performance may be affected by hosting quality, internet connection, plugins, third-party integrations, browser changes, device limitations or client-installed modifications.
No specific ranking, traffic, sales or revenue result is guaranteed unless clearly stated in writing.
14. SEO and Marketing Results
SEO, advertising and digital marketing outcomes depend on many factors, including competition, budget, market conditions, platform changes and client participation.
Craftline Digital does not guarantee:
- Specific keyword rankings
- Exact traffic levels
- Fixed lead volume
- Sales targets
- Platform approval
- Advertising account stability
We provide services using reasonable skill, strategy and industry practices.
15. Confidentiality
Both parties agree to protect confidential business, technical, financial and project information received during the engagement.
Confidentiality does not apply to information that:
- Is already publicly available
- Was lawfully known before disclosure
- Is independently developed
- Must be disclosed by law
16. Prohibited Use
You may not use our website or services for:
- Illegal activity
- Fraud
- Copyright infringement
- Malware distribution
- Harassment
- Deceptive practices
- Unauthorized data collection
- Activities that violate platform policies or applicable law
Craftline Digital may refuse or terminate services involving unlawful or harmful activity.
17. Suspension or Termination
Craftline Digital may suspend or terminate services if:
- Payments are overdue
- The client breaches these terms
- The client behaves abusively
- Required access is not provided
- The project involves legal or compliance concerns
- Continued work creates unreasonable risk
The client remains responsible for payment for completed work and committed third-party costs.
18. Limitation of Liability
To the fullest extent permitted by law, Craftline Digital will not be liable for indirect, incidental, special or consequential losses, including lost profits, lost data, missed opportunities or business interruption.
Our total liability for any claim will not exceed the amount paid for the specific service giving rise to the claim.
19. Indemnification
The client agrees to indemnify and hold Craftline Digital harmless from claims, losses or expenses arising from:
- Content supplied by the client
- Unauthorized use of third-party materials
- Illegal or misleading business activities
- Violations of law
- Breach of these terms
- Misuse of delivered services
20. Force Majeure
Craftline Digital will not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, government actions, cyber incidents, platform failures, labor disruptions or public emergencies.
21. Changes to These Terms
We may update these Terms and Conditions from time to time.
Changes will be posted on this page with a revised “Last Updated” date. Continued use of the website or services after changes are posted means you accept the revised terms.
22. Governing Law
These Terms and Conditions will be governed by the laws applicable in the jurisdiction where Craftline Digital operates, unless a written agreement states otherwise.
Any disputes should first be addressed through good-faith discussion between both parties.
23. Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
24. Entire Agreement
These Terms and Conditions, together with any proposal, invoice, service agreement, Privacy Policy and Refund Policy, form the complete agreement between Craftline Digital and the client.
25. Contact Us
For questions about these Terms and Conditions, contact:
Craftline Digital
Email: legal@craftlinedigital.com
Phone: +1 000 000 0000
Address: Your Business Address, United States